Fees & Service Information
Please see information below on fees, payment and rebates.
Online bookings are available for existing clients, if you are a new client please make an enquiry here >
Clinical psychology: personal counselling
Face to face and telehealth consultation
$265
Consultation Duration: 50 mins
Couples counselling
Face to face consultation
$300
Consultation Duration: 50 mins
Personal coaching
Face to face and video conferencing
$300 plus gst
Consultation Duration: 50 mins
Executive coaching
Face to face and video conferencing
Individualised packages
Session Duration: as per package plan
(The Australian Psychological Society recommended fee is $318.00 for a standard 45-to-60-minute consultation).
Online Bookings, Cookies and Third-Party Services
Online Bookings via Cliniko
We use Cliniko, a secure third-party practice management system, to provide online appointment bookings.
When you make a booking through our website, you will be interacting directly with Cliniko via a secure embedded booking form. Any personal information you provide, including your name, contact details, and appointment information, is transmitted securely to Cliniko and stored within their protected systems.
This information is used solely for the purposes of:
• Scheduling and managing your appointments
• Providing clinical services
• Communicating with you regarding your care
• Meeting our legal and professional obligations
Cliniko operates in accordance with strict privacy and security standards appropriate for healthcare providers. You can view Cliniko’s privacy policy here:
https://www.cliniko.com/policies/privacy/
Mindinsight does not sell, rent, or share your personal information with third parties for marketing purposes.
Cookies and Website Analytics
Our website and embedded booking system may use cookies and similar technologies to provide essential functionality and improve user experience.
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These technologies may collect limited technical information such as:
• Your IP address
• Browser type and device information
• Pages visited and time spent on the site
• Interaction with booking forms
This information is used for:
• Website functionality and security
• Appointment booking functionality
• Website performance monitoring
• Improving our services
Cookies do not give us access to your computer or personal files.
You may disable cookies through your browser settings; however, this may affect the functionality of online bookings.
Health Information and Confidentiality
Personal and health information collected through Cliniko is treated as sensitive information and is handled in accordance with:
• Australian Privacy Principles (APPs)
• Relevant health privacy legislation
• Professional ethical obligations
This information is stored securely and accessed only as required to provide clinical services and administrative support.
Consent to Online Booking and Data Collection
By using the online booking system on this website, you acknowledge and consent to:
• The secure collection and storage of your information by Cliniko
• The use of necessary cookies and technical data to enable booking functionality
• The handling of your information in accordance with this Privacy Policy
Payment
Payment may be made in cash on the day or by electronic funds transfer (EFT) prior to the appointment. Please advise if you wish to pay by EFT.
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Cancellation Policy
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If, for some reason you need to cancel or postpone your appointment, please give at least 48 hours’ notice. Except in extreme circumstances, late cancellation or non-attendance will attract the following cancellation fee:
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0 - 24 hours notice $250.00
24 - 48 hours notice $125.00
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Better Access to Mental Health Care - Medicare Rebate
Medicare rebates may be available under a Mental Health Care Plan approved by your GP. This provides for an initial 6 sessions of psychological treatment and a further 4 sessions after review by your GP. The current rebate for a single therapy session is $141.85. Couples counseling and coaching are not eligible for the Medicare rebate.
If you do not have a mental health care plan, or you need to extend your treatment beyond the 10 sessions covered by Medicare, you may be able to claim a private health fund rebate, depending on your level of cover.
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Online Information Collection Privacy
We don't sell your data or provide access to any information you provide to outside parties, except in exceptional legal circumstances as outlined in the consent form prior to service commencement.
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We may use your information to contact you regarding our products and services and get in touch about offers that might be of interest or of use to you.
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You can unsubscribe from our database at any time.
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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications) for the purpose of client resource delivery. This information is stored on our Wix Secured site and can be managed by you in your members account profile.
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We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services using Google Analytics and Wix Analytics tracking softwares;
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To comply with any applicable laws and regulations.
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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, and text messages.
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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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You can edit, change or modify your personal information stored on our site by accessing the information in your members profile and account settings.